Playing Cards - Fortune Favors The Brave
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U.S. Return Policy
Updated 8.29.2021 to include the Happily Ever Co. Return Center
Happily Ever Co. accepts returns of un-washed, un-worn, free of any stains, pet odor, cigarette odor AND with the original Happily Ever Co. tag attached. No exceptions. Decision on return is based on Happily Ever Co. staff assessment. purchased online that shipped to a U.S. address for a store credit (Happily Ever Co.E-Gift Card) within 14 days from the date your order shipped or ready for local pick up.
Items damaged or defective may be returned by contacting customer service within 3 DAYS of delivery.
Due to our limited quantities and high demand for our products, Happily Ever Co. does not offer exchanges.
Final sale items cannot be returned.The following is a list of FINAL SALE items:
- Clearance or Sale Rack (Includes any last chance or "sale" collection purchases)
- Body Care & Lip Care ( lip balm, soaps, washes, perfumes, etc.)
- Home Fragrance
- Hair Accessories
- Handbags or Clutches
- Personalized Items
- Mystery Bags
- Items marked as FINAL SALE
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
By completing a purchase at Happily Ever Co., you agree to the above return policy and will be held to this policy. Happily Ever Co. reserves the right to refuse a return if the return policy is not followed.
- If you have received a defective item, please email us at firstname.lastname@example.org within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement.
- To best assist you, please provide the following information in your email. ORDER NUMBER as the “subject”. * STYLE NAME, STYLE SIZE, PHOTO and a brief description of the defect/damage.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.
Ship Your Return
Please note that returns made not through Happily Ever Co. Return Center, will be denied.
- To start the return process, please click here & have your email address & order number handy.
- Once your order has been submitted for return, we will look over the request and either approve or reject your return request.
- The cost of return shipping, $7.00 for any number of items, will be deducted from your store credit (Happily Ever Co. E-Gift Card).
- Once we receive your return, we will refund the purchase amount to a Happily Ever Co. E-Gift Card sent to your order's email address.
- Please allow up to 3-5 working days for your return to be processed.
- Please note that if your order has not been received within 14 days of request of return label, Happily Ever Co. will not accept the return.
International Return Policy
Happily Ever Co. accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to any international address for a store credit (Happily Ever Co. E-Gift Card) within 14 days from the date your order shipped. Final sale items cannot be returned. If, for any reason, you are not satisfied with your international online purchase, contact us at email@example.com within 14 days of the label shipping date to initiate a return. Please note that you will still be responsible for any return shipping fees and actual shipping charges.
Holiday 2021 Return Policy
Purchases made between November 5th and December 24th 2021 are eligible for our Holiday Return Policy. Items purchased within these dates are able to be returned for store credit until January 8th, 2021.
**Excludes any Black Friday Doorbuster deals & purchases made during our Black Friday Sale!**
In order for your return to be processed successfully,
- All returned items MUST remain un-washed, un-worn, free of any stains, pet odor, cigarette odor and with the original Happily Ever Co. tag attached or accompanying the item.
- All Holiday returns MUST have a gift receipt for return. If you are placing an order online, please leave a note at checkout. We will provide one for you.
We reserve the right to reject returns if item(s) have the original tags are removed or items have been washed, worn or have been altered from original condition in anyway.
Can I return something I bought during the Black Friday or Cyber Monday Sale?
Unfortunately , due to the deep discounts given during these sales, ALL SALES ARE FINAL on orders placed 11/18 - 11/29.
How long does it take to process the return?
Please allow up to 14 days (10 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.
How long does it take to receive my refund?
Once you receive your email indicating your return has been processed, you can expect to receive your Happily Ever Co. E-Gift Card sent to your email address on file within 3-5 business days.
Is there a return fee?
Yes, our pre-paid return label, the cost of return shipping is $7.00 for any number of items and will be deducted from your store credit (Happily Ever Co. E-Gift Card).
How do I request a return label?
Start your return process please click here to go to the Happily Ever Co. Return Center.
Do you offer price adjustments?
Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Happily Ever Co. E-Gift Card ONLY.
**Shopify may overcharge for shipping due to products shipping from 3 locations. WE WILL REFUND ANY shipping overcharges! We try to check orders as they come in & make the appropriate refunds ASAP. We have reached out to Shopify about this issue and it is out of our hands but do all that we can to correct the issue.**
Please allow 1-3 business days for processing before items will ship.
Shipping is the charge for Happily Ever Co. internet order processing, item selection, packaging, transport, and handling. Special requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional costs, but are our best approximation. Shipments may ship in multiple packages. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at the time of order. Shipments may ship separately.
We do offer Free Shipping on orders that are over $100 within the continental United States (excluding APO address, shoes, mystery bags, and some additional items).
* Shipping charges and times may vary by-merchandise. Standard Shipping within the continental United States is $7.00. Shipment to Hawaii and Alaska is $9.00. Shipping prices to Canada is a flat rate of $15. All other countries will ship via UPS for $60 on orders over $100 USD. Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse.
** Orders placed after noon (EST) Friday will be processed Monday. Shipping charges and times may vary by-merchandise. A signature may be required, and there may be additional charges if more than one delivery attempt is required. This service is not available for some zip codes.
*** Available Monday through Friday only for select zip codes and eligible in-stock merchandise. Our UPS contract does not include Saturday delivery Holidays are excluded. If there is an unexpected delay, we will make every effort to deliver the order the next business day. A signature and phone number are required. Not available for P.O. boxes or APO addresses.
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- International USPS: 1-800-222-1811
- UPS: 1-800-742-5877
Happily Ever Co. is NOT responsible for:
- Delays with US Postal Service or UPS shipping
- International Duties or Customs Charges
- Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
US Postal Service Guarantees
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for UPS guarantees. If the item is not delivered in time, please contact UPS (1-888-742-5877). We will NOT refund additional shipping charges if UPS fails to meet their guaranteed shipping times.
**PLEASE NOTE that if you are purchasing ONLINE EXCLUSIVE items for international shipping, it will take up to 7 business days for your order to ship**
- Shipping prices to Canada is a flat rate of $25 on orders over $100 USD. All other countries will ship via UPS for $60 on orders over $100 USD. Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse.
- UPS International Orders CANNOT be shipped to a P.O. Box. If you choose this option and do enter a P.O. Box, your order will be shipped via US Postal Service Priority Mail International instead. Please refer to USPS international service disruptions here.
- We cannot guarantee that you will or will not be charged any customs duties, fees or taxes. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on a package coming outside of your country. International customers (outside of the United States) are responsible for all import duties, customs, and local taxes charged by your country. We cannot advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Wrong Address Disclaimer
- It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us at firstname.lastname@example.org as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
- If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Route Protection Coverage
- We want to offer our customers an extra layer of assurance, and we are happy to announce Route as an option for our customers to add to all their purchases. Route is a shipping insurance company that offers shipping protection.
- Route Package Protection covers lost, stolen, and damaged items. When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees. For a detailed breakdown of Route's official insurance policy, please reference https://route.com/insurance.
Can I place an order online for in store pick up?
Yes! Items that are available at our Greenville location are available for local pick up. There is an option at check out that will appear if all your items are eligible for local pick up. If there are a mix of items both eligible & not, the option for local pick up will not be available.
If you are a local customer please feel free to use code LOCALLOVE for free shipping on items not eligible for local pick up. Keep in mind, this code cannot be combined with any other offers or sales.
All local pick up order can be picked up during our normal store hours,
Mondays - 11am to 7pm
Tuesdays- 11am to 7pm
Wednesdays- 11am to 7pm
Thursdays-11am to 7pm
Fridays- 11am to 7pm
Saturdays - 10am to 4pm
If your order is not picked up before the 14 days, your item becomes FINAL SALE. Returns will NOT be accepted. Items not picked up within 14 days of purchase will be donated to charity.
What Our Customers Have To Say!
“I *LOVE* Happily Ever Co! The owner is awesome too! I went for the first time yesterday and she helped me put together outfits, brought me items to try on based on my needs, helped with accessories, helped me figure out sizing for every item I wanted to try, was super encouraging too! I was there for a solid 3+ hours and tried on virtually every item in the store. As a plus size woman, it's SO rare to be able to fit into every item in a store and the prices are SO reasonable too! Easily half the price of other plus size stores like Lane Bryant or Torrid and the styles are way cuter! The jean brands she carries are AMAZING! Highly recommend whether you're straight size or plus size- she carries size S-3x!”
“Lovely people who make you feel at home as soon as you walk in the door. Great clothes for people of all sizes and they make you feel great too. Will be visiting again for all of my clothes needs.”
“Happy staff, warm and inviting atmosphere. The clothes are beautiful. Sizes for every woman. A must check out store in Greenville, Ohio .”
“ I love Sarah and her whole team. I also love all the items I have purchased from this store. I always look forward to the new videos. I am very proud of how much she has grown with this venture and can't wait to see how far it takes her. ❣📣 🛍”
“I shop here on the regular. Always has a lot of cute options. Outfits that allow me to step out of my comfort zone, and ones that include very basic but dressy items. I work in an office setting so this place is perfect. Sarah, the owner of the boutique is so sweet and cares a lot about her customers.”
“What an amazing boutique! Sarah and all the ladies at the shop are so friendly and always willing to help! The selection is the best... I always end up leaving the boutique loving my new pieces ❤”