U.S. Return Policy
Updated 12/5/22 to include the 2022 Holiday Return Policy.
Happily Ever Co. accepts returns of un-washed, un-worn, free of any stains, pet odor, cigarette odor AND with the original Happily Ever Co. tag attached. No exceptions. Decision on return is based on Happily Ever Co. staff assessment. purchased online that shipped to a U.S. address for a store credit (Happily Ever Co.E-Gift Card) within 14 days from the date your order shipped or ready for local pick up.
Items damaged or defective may be returned by contacting customer service within 3 DAYS of delivery.
Due to our limited quantities and high demand for our products, Happily Ever Co. does not offer exchanges.
Final sale items cannot be returned.The following is a list of FINAL SALE items:
- Clearance or Sale Rack (Includes any last chance or "sale" collection purchases)
- Body Care & Lip Care ( lip balm, soaps, washes, perfumes, etc.)
- Home Fragrance
- Hair Accessories
- Handbags or Clutches
- Personalized Items
- Mystery Bags
- Black Friday & Cyber Monday purchases
- Gift Cards
- Items marked down 30% or more
- Items marked as FINAL SALE
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
By completing a purchase at Happily Ever Co., you agree to the above return policy and will be held to this policy. Happily Ever Co. reserves the right to refuse a return if the return policy is not followed.
- If you have received a defective item, please email us at email@example.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement.
- To best assist you, please provide the following information in your email. ORDER NUMBER as the “subject”. * STYLE NAME, STYLE SIZE, PHOTO and a brief description of the defect/damage.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.
Ship Your Return
Please note that returns made not through Happily Ever Co. Return Center, will be denied.
- To start the return process, please click here & have your email address & order number handy.
- Once your order has been submitted for return, we will look over the request and either approve or reject your return request.
- The cost of return shipping, $7.00 for any number of items, will be deducted from your store credit (Happily Ever Co. E-Gift Card).
- Once we receive your return, we will refund the purchase amount to a Happily Ever Co. E-Gift Card sent to your order's email address.
- Please allow up to 3-5 working days for your return to be processed.
- Please note that if your order has not been received within 14 days of request of return label, Happily Ever Co. will not accept the return.
International Return Policy
Happily Ever Co. accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to any international address for a store credit (Happily Ever Co. E-Gift Card) within 14 days from the date your order shipped. Final sale items cannot be returned. If, for any reason, you are not satisfied with your international online purchase, contact us at firstname.lastname@example.org within 14 days of the label shipping date to initiate a return. Please note that you will still be responsible for any return shipping fees and actual shipping charges.
Holiday 2022 Return Policy
Purchases made between November 19th and December 24th 2021 are eligible for our Holiday Return Policy. Items purchased within these dates are able to be returned for store credit until January 7th, 2022.
**Excludes any Black Friday Doorbuster deals & purchases made during our Black Friday Sale and Cyber Monday Sale!**
In order for your return to be processed successfully,
- All returned items MUST remain un-washed, un-worn, free of any stains, pet odor, cigarette odor and with the original Happily Ever Co. tag attached or accompanying the item.
- All Holiday returns MUST have a gift receipt for return. If you are placing an order online, please leave a note at checkout. We will provide one for you.
We reserve the right to reject returns if item(s) have the original tags are removed or items have been washed, worn or have been altered from original condition in anyway.
Can I return something I bought during the Black Friday or Cyber Monday Sale?
Unfortunately , due to the deep discounts given during these sales, ALL SALES ARE FINAL on orders placed 11/18 - 11/29.
How long does it take to process the return?
Please allow up to 14 days (10 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.
How long does it take to receive my refund?
Once you receive your email indicating your return has been processed, you can expect to receive your Happily Ever Co. E-Gift Card sent to your email address on file within 3-5 business days.
Is there a return fee?
Yes, our pre-paid return label, the cost of return shipping is $7.00 for any number of items and will be deducted from your store credit (Happily Ever Co. E-Gift Card).
How do I request a return label?
Start your return process please click here to go to the Happily Ever Co. Return Center.
Do you offer price adjustments?
Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Happily Ever Co. E-Gift Card ONLY.