FAQs

Where are you located? 

We are located  at 519 S. Broadway St. Greenville, Ohio! Our store hours there are: 

Mondays: 11am to 7pm 

Tuesdays: 11am to 7pm 

Wednesdays: 11am to 7pm 

Thursdays: 11am to 7pm 

Fridays: 11am to 7pm 

Saturdays: 10am to 3pm 

Sundays: Closed

Hours may very depending on downtown events like First Fridays, etc... keep an eye out on social media for those changes. 

Our location at The Greene is currently closed.  

 Can I place an order online for in store pick up? 

Yes! Items that are available at our Greenville location are available for local pick up. There is an option at check out that will appear if all your items are eligible for local pick up. If there are a mix of items both eligible & not, the option for local pick up will not be available. 

 If you are a local customer please feel free to use code LOCALLOVE for free shipping on items not eligible for local pick up. 

All local pick up order can be picked up during our normal store hours.

 

If your order is not picked up before the 14 days, your item becomes FINAL SALE. Returns will NOT be accepted. Items not picked up within 14 days of purchase will be donated to charity. 

 

How long does it take to process my order? 

Once your order is successfully submitted, our fabulous team works hard to get your order packed so it can be on it's way within 1 to 3 business days. Then, our favorite mail carriers pick it up and it should be in your hands in 3 to 5 additional business days!

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days.  We do not ship on Saturdays, Sundays, or holidays.

 

Why is my order coming in multiple packages?

We work with a warehouse to help bring in new inventory & fulfill orders. If your order is for an online exclusive product, your order will ship from them. 

 

Can I return items that I am not 100% in love with?

Yes! You can find all information about returns on our return policy page. 

 

Can I return online exclusive items? 

Yes, as long as they are not marked as final sale in the title or description of the product. You can make the return request in our return center or bring it in store for processing. 

 

How do I track my order? 

Once your order is successfully packed for shipment, you will receive an email notification with your tracking number. 

If you have any questions or issues, please get in touch with customer service.  They can find tracking info and would love to help you out!  Just be sure to have your order number and the name used to place the order when you contact us! :) 

 

Do you ship to Canada? 

We currently offer shipping to all of Canada! Flat rate shipping to Canada is $25. 

 

Is there a minimum order amount to use Sezzle at checkout?

Yes, your order must be over $50 USD to use Sezzle. 

 

Do you have a rewards program? 

Here at Happily Ever Co.  we have created our loyalty program with exciting and exclusive rewards to say 'thank you' to our amazing customers.  

Ways to earn loyalty points

Earn 4 Point for every $1  you spend online, in the app or in store to unlock exciting rewards. 

Earn 500 points just for signing up!

Refer a friend: 500 points

Like us on Facebook: 100 points

And more!

Our Rewards

Take $5 off of purchase of $20 or more - 500 points to unlock

FREE shipping - 800 points to unlock

Take $10 off of purchase of $40 or more - 1000 points to unlock

Take $15 off of purchase of $60 or more - 1500 points to unlock

Take $20 off of purchase of $80 or more - 2000 points to unlock

Take $50 off of purchase of $200 or more - 5000 points to unlock

 

How Do I Join Happily Ever Co. VIP Rewards Program?

Simply, create a Happily Ever Co. customer account and you will automatically become part of our program. Or you can join by using our loyalty program widget 'Check Rewards' on the bottom of your screen.

 

How do I earn loyalty points?

Earn 4 point for every $1 you spend online, in the app and in store. Each time you spend, you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including following us on Instagram and referring friends. Use your loyalty points to redeem rewards, or save them up to unlock even more exciting rewards.  *Points are not rewarded for sale/discounted items, when coupons are used, any shipping fees, or taxes.*

 

How do I check my loyalty points balance and redeem rewards?

You can check your balance and rewards anytime by clicking 'Check Rewards' on our website. Each time you shop online, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards. 

 

How do I use my rewards?

When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. Note, you can only use one coupon code per order. Or if you would like to use your reward in-store, just let one of our staff know at the counter.

 

Terms and Conditions of our Rewards Program 

  • Happily Ever Co. reserves the right to modify or cancel coupons at any time.
  • Coupons can only be redeemed once.
  • If you redeem your coupon online for a purchase less than the full value of the coupon, the balance of the coupon is not redeemable on another purchase.
  • If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
  • Rewards accounts are limited one account per person. Any person(s) found to be creating multiple accounts to “cheat” the system will be removed fro our rewards program.
  • Rewards Points cannot be used on clearance or discounted items.  

 

If you have any more questions, please contact us at admin@happilyeverco.com or on our Contact Us page!