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FAQs: Returns, Rewards & Shipping

Can I make a return?

We want your shopping experience at Happily Ever Co. to be the absolute best!  If you’re not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you get it in your hands.  If you think that you've received a defective item, contact customer service within 3 days of receipt of your order.  If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you!

Please see our simple rules and procedures for returns below:

  • Merchandise may be returned for a shop credit, within 7 days of the date your order shipped from our boutique, the order was placed for in store pick up or of your in store purchase. No exceptions.
  • All returned items MUST remain un-washed, un-worn, free of any stains, pet odor, cigarette odor and with the original Happily Ever Co. tag attached. No exceptions.
  • All clearance, sale items, jewelry, scarves, gloves, hats, hair accessory, handbag/clutch, shoe and items marked as FINAL SALE, are FINAL and cannot be returned.
  • The term "Final Sale" means an item cannot be returned. No Exceptions.
  • The customer is responsible for the shipping and handling of the returned item(s).
  • Original shipping fees are non-refundable.  Please note the tracking number if applicable.

*Please allow 5-7 business days to process your return once it is received at our facility.

How do I make a return? 

To Make a Return:

  1. Please refer to the return policy above and ensure that your return meets the criteria stated. 
  2. Complete the return form that is sent with your order and it include it inside the package with the item(s) you are returning.
  3. Once your package is received, please allow up to 5-7 business days for your return to be processed.
  4. A gift card code will be sent to the email address provided at checkout.

Please send all returns or exchanges to:

Happily Ever Co.

PO BOX 1103

Greenville, Ohio 45331

We reserve the right to reject returns if item(s) are in your care for longer period than 7 days, original tags are removed or items have been washed, worn or have been altered from original condition in anyway.

Can I exchange an item in my order? 

We have a limited number of Happily Ever Co. styles featured on the site and in store and, because of this, we can’t guarantee an exchange.  But don't worry, we feel your pain and love the clothes just as much as you do so, please contact us ASAP for exchanges!

Please see our simple rules and procedures for exchanges below:

  • Merchandise may be returned for a shop credit, within 7 days of the date your order shipped from our boutique, the order was placed for in store pick up or of your in store purchase. No exceptions.
  • All returned items MUST remain un-washed, un-worn, free of any stains, pet odor, cigarette odor and with the original Happily Ever Co. tag attached. No exceptions.
  • All clearance, sale items, jewelry, scarves, gloves, hats, hair accessory, handbag/clutch, shoe and items marked as FINAL SALE, are FINAL and cannot be returned
  • The term "Final Sale" means an item cannot be returned. No Exceptions.
  • The customer is responsible for the shipping and handling of the returned item(s).
  • Original shipping fees are non-refundable.  Please note the tracking number if applicable.

How do I cancel or change my order? 

Sometimes things happen and you need to change or cancel your order.  We totally understand and are here to help, but you must contact us immediately!  Our team is oh so skilled at packing and shipping orders fast!  Once they initially process your order (usually within 1-4 hours) we will be unable to make any changes to your order.

How do I add items to my order? 

Have you ever had that moment when you’ve just submitted your order and you come across a dress that makes your heart stop?  Well, we have.  First, contact us immediately!  We may be able to add the item to your existing order, but only if the team has not already processed your order (usually within 1-4 hours).  We cannot add additional items to your order once it has been processed.

 Can I place an order online for in store pick up? 

We offer free local pick up for any orders placed through our website. If you are local to Greenville, Ohio and would like to pick up your order, please select local pick up at checkout. 

All local pick up orders will receive an email when the order is ready for pick up. Pick ups can be made during our regular store hours, 

Mondays - Closed

Tuesdays - 11am to 7pm

Wednesdays - 11am to 7pm

Thursdays - 11am to 7pm

Fridays - 11am to 7pm

Saturdays - 10am to 4pm

Sundays - Closed

 

As of September 19, 2020, items not picked up within 7 days of purchase will be donated to charity. 

If shipping is needed for any order that selected local pick up, there is a $10 fee added to the $5 shipping cost

Do you ship? 

SHIPPING:

YES! We currently offer $5.00 rate shipping so fill up that shopping bag!  Don't forget your shipping is calculated off of your discounted subtotal (total after sale items have been reduced and coupon codes have been applied!) and does not include tax.

Shipping Rates and Delivery

Service Estimated Delivery Time

 Price

Standard Shipping (available for all orders) 3-5 Business Days

$5.00

Free Shipping (available for orders $75 or more)
3-5 Business Days

 FREE

Priority Shipping (available for all orders) 2-4 Business Days

$10.00

*We currently ship within the United States with the exception of APO and FPO addresses and US territories & Canada ( See below!) 

Please note - If you do not purchase the ROUTE shipping insurance, we are NOT responsible for any lost packages. ROUTE shipping insurance covers the customer in case any package is lost during transportation. 

How long does it take to process my order? 

Once your order is successfully submitted, our fabulous team works hard to get your order packed so it can be on it's way within 1 to 2 business days. Then, our favorite mail carriers pick it up and it should be in your hands in 3 to 5 additional business days!

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days.  We do not ship on Saturdays, Sundays, or holidays.

How do I track my order? 

Once your order is successfully packed for shipment, you will receive an email notification with your tracking number. 

If you have any questions or issues, please get in touch with customer service.  They can find tracking info and would love to help you out!  Just be sure to have your order number and the name used to place the order when you contact us! :) 

Do you ship to Canada? 

We currently offer shipping to all of Canada! Flat rate shipping to Canada is $20. 

Do you have a rewards program? 

Here at Happily Ever Co.  we have created our loyalty program with exciting and exclusive rewards to say 'thank you' to our amazing customers.  

Ways to earn loyalty points

Earn 4 Point for every $1  you spend online, in the app or in store to unlock exciting rewards. 

 

Earn 500 points just for signing up!

Refer a friend: 500 points

Like us on Facebook: 100 points

And more!

Our Rewards

Take $5 off of purchase of $15 or more - 500 points to unlock

FREE shipping - 500 points to unlock

Take $10 off of purchase of $30 or more - 1000 points to unlock

Take $15 off of purchase of $40 or more - 1500 points to unlock

Take $20 off of purchase of $60 or more - 2000 points to unlock

Take $50 off of purchase of $150 or more - 5000 points to unlock

How Do I Join Happily Ever Co. VIP Rewards Program?

Simply, create a Happily Ever Co. customer account and you will automatically become part of our program. Or you can join by using our loyalty program widget 'Check Rewards' on the bottom of your screen.

How do I earn loyalty points?

Earn 4 point for every $1 you spend online, in the app and in store. Each time you spend, you will receive an email with your updated loyalty points balance. There are also plenty of other ways to earn loyalty points under the Earn tab of your loyalty profile, including following us on Instagram and referring friends. Use your loyalty points to redeem rewards, or save them up to unlock even more exciting rewards.  *Points are not rewarded for sale/discounted items, any shipping fees, or taxes.*

How do I check my loyalty points balance and redeem rewards?

You can check your balance and rewards anytime by clicking 'Check Rewards' on our website. Each time you shop online, you will receive an email with your updated loyalty points balance. From here, you can click through to your loyalty profile, where you can redeem rewards. 

How do I use my rewards?

When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon. You can use your reward coupon during checkout. Just copy and paste your unique code into the Discount bar and click 'Apply'. Note, you can only use one coupon code per order. Or if you would like to use your reward in-store, just let one of our staff know at the counter.

Terms and Conditions

  • Happily Ever Co. reserves the right to modify or cancel coupons at any time.
  • Coupons can only be redeemed once.
  • If you redeem your coupon online for a purchase less than the full value of the coupon, the balance of the coupon is not redeemable on another purchase.
  • If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
  • Rewards accounts are limited one account per person. Any person(s) found to be creating multiple accounts to “cheat” the system will be removed fro our rewards program.
  • Rewards Points cannot be used on clearance or discounted items. 

 

 

If you have any more questions, please contact us at admin@happilyeverco.com