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U.S. Return Policy

Updated 04/30/24

Happily Ever Co. accepts returns of un-washed, un-worn, free of any stains, pet odor, cigarette odor AND with the original Happily Ever Co. tag attached. No exceptions. Decision on return is based on Happily Ever Co. staff assessment. Purchases made online that shipped to a U.S. address for a store credit (Happily Ever Co.E-Gift Card) within 14 days from the date your order shipped. Items damaged or defective may be returned by contacting customer service within 3 DAYS of delivery.

Due to our limited quantities and high demand for our products, Happily Ever Co. does not offer exchanges.

Final sale items cannot be returned.The following is a list of FINAL SALE items:

• Clearance or Sale Rack (Includes any last chance or "sale" collection purchases)
• Jewelry
• Hats
• Body Care & Lip Care ( lip balm, soaps, washes, perfumes, etc.)
• Home Fragrance
• Shoes
• Hair Accessories
• Handbags or Clutches
• Leggings
• Shoes
• Mystery Bags
• Black Friday, Cyber Monday & Semi Annual Sale purchases
• Gift Cards
• Items marked down 30% or more
• BOGO offered items
• Items marked as FINAL SALE

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Are there any charges for return?

• The cost of return shipping and restocking, $10.00 for any number of items, will be deducted from your store credit (Happily Ever Co. E-Gift Card). 
• Original shipping charges are non-refundable

By completing a purchase at Happily Ever Co., you agree to the above return policy and will be held to this policy. Happily Ever Co. reserves the right to refuse a return if the return policy is not followed.

Defective Items

• If you have received a defective item, please email us at hello@happilyeverco.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement.
• To best assist you, please provide the following information in your email. ORDER NUMBER as the “subject”. * STYLE NAME, STYLE SIZE, PHOTO and a brief description of the defect/damage. 
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing. 
• Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects. 

Returns

Ship Your Return 

Please note that returns made not through Happily Ever Co. Return Center, will be denied. 

• To start the return process, please click here & have your email address & order number handy.
• Once your order has been submitted for return, we will look over the request and either approve or reject your return request. 
• The cost of return shipping and restocking, $10.00 for any number of items, will be deducted from your store credit (Happily Ever Co. E-Gift Card). 
• Once we receive your return, we will refund the purchase amount to a Happily Ever Co. E-Gift Card sent to your order's email address.
• Please allow up to 3-5 working days for your return to be processed.
• Please note that if your order has not been received within 14 days of request of return label, Happily Ever Co. will not accept the return. 

International Return Policy 

Happily Ever Co. accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to any international address for a store credit (Happily Ever Co. E-Gift Card) within 14 days from the date your order shipped. Final sale items cannot be returned. If, for any reason, you are not satisfied with your international online purchase, contact us at admin@happilyeverco.com within 14 days of the label shipping date to initiate a return. Please note that you will still be responsible for any return shipping fees and actual shipping charges.

Holiday 2023 Return Policy 

Purchases made between December 1st and December 24th 2023 are eligible for our Holiday Return Policy. Items purchased within these dates are able to be returned for store credit until January 6th, 2024.

**Excludes any items that are marked as final sale**

In order for your return to be processed successfully,

• All returned items MUST remain un-washed, un-worn, free of any stains, pet odor, cigarette odor and with the original Happily Ever Co. tag attached or accompanying the item.
• All Holiday returns MUST have a gift receipt for return with our Holiday Return Policy attached. If you are placing an order online, please leave a note at checkout. We will provide one for you.

We reserve the right to reject returns if item(s) have the original tags are removed or items have been washed, worn or have been altered from original condition in anyway.

FAQS

I purchased online but live locally, can I make my return in store? 

Yes! If you make your purchase online, you are welcome to make a return in store or online. Please make sure to bring your order information into the store so that we can process the return. In store returns DO NOT have to pay the $10 restocking fee. 

Can I return something I bought during a Buy One, Get One event?

Unfortunately, we do not accept returns of items purchased during BOGO events. ALL SALES ARE FINAL on those orders.  

Can I return something I bought during the Black Friday or Cyber Monday Sale?

Unfortunately , due to the deep discounts given during these sales, ALL SALES ARE FINAL on orders placed 11/22 - 11/27.

How long does it take to process the return?

Please allow up to 14 days (10 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete. We process all returns within 3-5 business days of receiving them at our facility. 

How long does it take to receive my store credit? 

Once you receive your email indicating your return has been processed, you can expect to receive your Happily Ever Co. E-Gift Card sent to your email address on file same day. If you did not receive that email, please reach out to us at hello@happilyeverco.com.

How long is store credit valid? 

Happily Ever Co. store credit is valid for 6 months after the original distribution. After the 6 month mark, the credit is no longer valid or redeemable. 

Is there a return fee? 

Yes, our pre-paid return label & restocking fee, the cost of return shipping is $10.00 for any number of items and will be deducted from your store credit (Happily Ever Co. E-Gift Card).

How do I request a return label? 

Start your return process please click here to go to the Happily Ever Co. Return Center.

Do you offer price adjustments?

Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Happily Ever Co. E-Gift Card ONLY.

I paid with Shop Pay Installments or Sezzle. Do I still have to make the payments even though I am returning?

Yes. Shop Pay Installments or Sezzle payments still must be made in even if you are making a return. Stopping payment to these pay installment processors may result in losing access to use them on your future purchases. 

I placed an order for local pick up, how long do I have to make a return?

Local pick up orders are eligible to be returned for 14 days from the date the order is ready for pick up. That date will be noted on the Local Pick Up Return Policy in your order bag. 

 Shipping Policy 

Updated 8/19/24

Please allow 1-3 business days for processing before items will ship.

Shipping is the charge for Happily Ever Co. internet order processing, item selection, packaging, transport, and handling. Special requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional costs, but are our best approximation. Shipments may ship in multiple packages. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at the time of order.  Shipments may ship separately.  

We do offer Free Shipping on orders that are over $100 within the continental United States (excluding APO address and some additional items).

* Shipping charges and times may vary by-merchandise. Standard Shipping within the continental United States is $8.50. Shipment to Hawaii, Alaska & APOs is $10.00. Shipping prices to Canada is a flat rate of $25 on orders over $100 USD. All other countries will ship via UPS for $60 on orders over $100 USD. Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse.

** Orders placed after noon (EST) Friday will be processed Monday. Shipping charges and times may vary by-merchandise. A signature may be required, and there may be additional charges if more than one delivery attempt is required. This service is not available for some zip codes.

*** Available Monday through Friday only for select zip codes and eligible in-stock merchandise. Our UPS contract does not include Saturday delivery Holidays are excluded. If there is an unexpected delay, we will make every effort to deliver the order the next business day. A signature and phone number are required. Not available for P.O. boxes or APO addresses.

Carrier Contact Numbers:

• USPS: 1-800-275-8777
• International USPS: 1-800-222-1811
• UPS: 1-800-742-5877

Happily Ever Co. is NOT responsible for:

• Delays with US Postal Service or UPS shipping
• International Duties or Customs Charges
• Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links: 
• UPS Claims Support
• USPS Claims Support

Local Pick Up Policy

We offer free local pick up on all orders placed online. Please see the following guidelines for local pick up orders. 

• ALL items are available for local pick up.
• Not all items are available at our Greenville location. Any item not available at Greenville (noted in the product description) will need to ship to our Greenville location to fulfill any local pick up order. This can take anywhere from 7-14 business days for the item to arrive at our Greenville location. 
• If your order is for item(s) from our Greenville location, your order will be ready for local pick up in 24 hours or less. 
• You will receive an email when your order is ready for local pick up.  
• Local pick ups MUST be picked up within 14 days of the email stating the order is ready is sent. Orders not picked up within 14 days, will be donated to charity. 
• If for some unforeseen reason that you are not able to pick up your order within 14 days, please reach out to us at hello@happilyeverco.com so that we can make accommodations. 
• Local pick up orders are eligible to be returned ( please see our return policy page for all return details) 14 days after the date that they are ready for pick up. That date will be noted on the Local Pick Up Return Policy in your order bag. 
• If our storefront is closed during days that are not typical or for an extended period of time, the 14 day pick up window will be extended. Hours that we will offer local pick up will be communicated via email to the email used to place the order. 

Shipping FAQ

US Postal Service Guarantees

• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

• If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

UPS Guarantees

• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for UPS guarantees.  If the item is not delivered in time, please contact UPS (1-888-742-5877). We will NOT refund additional shipping charges if UPS fails to meet their guaranteed shipping times. 

International Shipping

**PLEASE NOTE that if you are purchasing ONLINE EXCLUSIVE items for international shipping, it will take up to 7 business days for your order to ship**

• Shipping prices to Canada is a flat rate of $25 on orders over $100 USD. All other countries will ship via UPS for $60 on orders over $100 USD. Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse.  

• UPS International Orders CANNOT be shipped to a P.O. Box. If you choose this option and do enter a P.O. Box, your order will be shipped via US Postal Service Priority Mail International instead.  Please refer to USPS international service disruptions here.  

• We cannot guarantee that you will or will not be charged any customs duties, fees or taxes. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on a package coming outside of your country. International customers (outside of the United States) are responsible for all import duties, customs, and local taxes charged by your country. We cannot advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Wrong Address Disclaimer

• It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us at admin@happilyeverco.com as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.

Route Protection Coverage

• We want to offer our customers an extra layer of assurance, and we are happy to announce Route as an option for our customers to add to all their purchases.  Route is a shipping insurance company that offers shipping protection.  
• Route Package Protection covers lost, stolen, and damaged items.  When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes.  Route does not pay custom/duty fees.  For a detailed breakdown of Route's official insurance policy, please reference https://route.com/insurance.

 Can I place an order online for in store pick up? 

Yes! We offer free local pick up on all orders!